Return Policy – Candler Foods
At Candler Foods, we take pride in delivering safe, healthy, and high-quality food products. Your satisfaction is important to us, and we are committed to resolving any issues that may arise. Please read our return policy carefully.
Returns Eligibility
We only accept returns for products that are defective or damaged at the time of delivery. Due to the nature of our food products, we do not accept returns for any other reason, including but not limited to:
Change of mind
Personal taste preferences
Incorrect order placed by the customer
Defective or Damaged Products
If you receive a product that is defective, damaged, or not as described, please contact us within 48 hours of delivery with the following details:
Order number
Name and contact information
Clear photos or videos of the damaged or defective product
Description of the issue
How to Request a Return
To initiate a return for a defective item, please email our customer support team at support@candlerfoods.com or call us at +91 8645 888 333. Our team will verify the issue and guide you through the return or replacement process.
Conditions for Return Approval
Products must be unused, unopened, and in their original packaging.
Claims must be made within 48 hours of receiving the product.
We may request additional details or documentation before approving a return.
Returns sent without prior approval will not be accepted.
Refund or Replacement
Once your return is approved and received (if applicable), we will issue a replacement or full refund to your original payment method within 7–10 business days.
Contact Us
For any questions or concerns, please contact us at:
📧 Email: support@candlerfoods.com
📞 Phone: +91 8645 888 333